Refund policy

Return & Refund Policy

Effective Date: July 28, 2025

Last Updated: July 28, 2025

At MADDSOCIETY ®, customer satisfaction is important to us. However, due to the exclusive nature of our products and limited-run releases, we operate under a strict return policy. Please read the policy below carefully before making your purchase.

1. All Sales Are Final

All purchases made through MADDSOCIETY ® are final sale. We do not offer refunds or accept returns for change of mind, wrong size ordered, or any other buyer error. Please double-check your size, color, and shipping information before placing your order.

2. Damaged or Defective Items

If you receive an item that is damaged or defective, please email us within 7 days of delivery at maddsociety2021@gmail.com with the following information:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged/defective item and packaging

Once we verify the issue, we’ll offer a replacement if available. If the item is out of stock, we’ll provide store credit or a refund at our discretion.

3. Wrong Item Received

If you received the wrong item, contact us at maddsociety2021@gmail.com within 7 days of receiving your order. We will provide instructions for return and ship out the correct item once the wrong one is returned.

4. Exchanges

We do not offer exchanges at this time due to our limited inventory. Please ensure your selections are accurate at checkout.

5. Shipping Returns (If Approved)

If your return is approved due to a damaged, defective, or incorrect item:

  • We will provide a return shipping label.
  • Items must be unused, unwashed, and in original packaging (if applicable).
  • Items returned without prior authorization will not be accepted.

6. Late or Missing Refunds (If Applicable)

If a refund is issued, you’ll receive a confirmation email. Refunds are processed to your original method of payment and may take 5–10 business days to reflect, depending on your bank or card issuer.

If you haven’t received your refund after this period:

  1. Double-check your bank account or credit card statement.
  2. Contact your financial institution.
  3. If there’s still an issue, email us at maddsociety2021@gmail.com.

7. Final Notes

We reserve the right to refuse returns that show signs of wear, misuse, or are returned without prior approval.

MADDSOCIETY ® is not responsible for lost or stolen returns. Please use a trackable shipping method and retain your receipt.

Questions?
For more information about our return and refund policy, please email:

📧 maddsociety2021@gmail.com